Frequently asked questions
WHERE DO YOU DELIVER?
At present, we deliver to customers in the United Arab Emirates. We are actively working on expanding our delivery network to more regions in the near future.
WHERE ARE YOUR PRODUCTS SHIPPED FROM?
All items are shipped directly from Korea to your doorstep. We guarantee that every product we offer is 100% authentic and sourced straight from Korea.
WHAT IF I EXPERIENCE AN ISSUE WITH MY ORDER OR PRODUCT?
Customer satisfaction is our top priority. If you encounter any issue with your order or product, please use the “Contact Us” button located at the lower left corner of our website. Our support team will review your case promptly and work with you to resolve it.
WHAT IS THE “SPECIAL DELIVERY” OPTION AND HOW DOES IT WORK?
This service is for customers who want items that are not listed in our store. The steps are simple:
- Fill out the Special Delivery form with your details.
- In the comment box, write the item you are looking for.
- Our team will contact you on WhatsApp with the price and availability.
- After you confirm, you make the payment.
- We will then prepare the item and ship it directly to you from Korea.